Refund and Returns Policy

Effective Date: October 15, 2024

At Warm Glow, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

Returns:
You may return your fireplace within 30 days of receipt, provided it is in its original condition and packaging. To initiate a return, please contact us at [email protected] with your order number. Customers are responsible for return shipping fees unless the return is due to a defect or error on our part.

Refunds:
Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 7 business days and credited back to your original payment method. Please note that original shipping charges are non-refundable.

Exchanges:
If you would like to exchange your fireplace for a different model, please contact us within 30 days of receipt. Exchanges are subject to product availability, and any price differences will be billed or refunded accordingly.

Non-Returnable Items:
Customized or special-order fireplaces are not eligible for return unless they arrive damaged or defective.